TurboCAD > Support > Support Overview

3^rd Party TurboCAD Support and Training Resources

CADCourse – Get Live TurboCAD training and support online at the CADCourse WebEx Meeting Center at www.CADCourse.net.

PlanRoom Central - Customize your TurboCAD house plans to meet your building and design needs. Custom rendering work as well – www.Planroomcentral.net

TurboCADables – Free Reference Guide for creating Hatch Patterns - www.al-ki.com/tcad/howto.php?c=hatchpatterns

Rabdesign – View Richard Brehm's extensive image gallery and learn more about his CAD and graphic services - members.shaw.ca/richardbrehm/

Textual Creations – Check out Don Cheke's TurboCAD tutorials and personal gallery of renderings - www.textualcreations.ca/

Free web based support
TurboCAD Web Based Support Create support tickets on-line and it maintains a case history for your support issue. Typical response times are one business day. Visit web support

Installation Issues and Activation Related Problems
Difficulties installing software are normally the result of other applications running that can corrupt the installation process and requires these simple Clean Install Intructions. If you require additional assistance installing your IMSI/Design product, we offer complimentary, no-charge installation assistance at 1-800-833-8082. Clean Install Instructions

Person to person telephone Support
Complimentary Installation Assistance: If you need assistance in Activating your TurboCAD software (all versions post v9.5), please contact IMSI/Design’s Customer Service team at 415-483-8000 and press 2. TurboCAD Phone Support: 1-800-833-8082 Hours of Operation: Monday - Friday 8:00 am - 5:00 pm (Pacific) Currently Phone Support is free for current versions of TurboCAD products.

Self-Service Technical Support
TurboCAD Designer v12: If you have received an invalid Serial Number (shorter than 16 digits), please click here.

Online Store Customer Service

IMSI/Design is dedicated to providing customers with a superior level of service. For questions regarding an online order, shipping, download, or return, please visit our online customer service area.

Please note that support for discontinued or older versions of current products is limited to the information provided on our website. If you would like to know about a specific product, please contact our Customer Service Department 1-800-833-4674 or e-mail CustomerSupport@imsidesign.com