Support

Free web based support
TurboCAD Web Based Support Create support tickets on-line and it maintains a case history for your support issue. Typical response times are one business day. Visit web support

Activation Related Problems
If you require additional assistance activating your TurboCAD product, we offer complimentary, no-charge activation assistance at 1.800.833.8082.

TurboCAD Phone Support
1.800.833.8082 x3 Hours of Operation: Monday - Friday 9:00 am - 5:00 pm (Pacific Standard Time) Phone support is available to registered users of our current software for installation and program errors.

Documentation

Along with other leading software companies, IMSI/Design is contributing to the green effort. Documentation for most products, including physical products, is now delivered in electronic .PDF format (making topics easily searchable). For those who would still like a printed manual, we have partnered with Qoop.com to print on demand. Please note that each user guide covers all product levels (ie Designer, Deluxe, Pro, and Platinum) within the product version.

Learn more about TurboCAD Mac 5 Print on Demand User Guide.

Learn more about TurboCAD 16 Print on Demand User Guide.

Online Store Customer Service
IMSI/Design is dedicated to providing customers with a superior level of service. For questions regarding an online order, shipping, download, or return, please visit our online customer service area.

3^rd Party TurboCAD Support and Training Resources
TurboCADables – Free Reference Guide for creating Hatch Patterns - www.al-ki.com/tcad/howto.php?c=hatchpatterns Textual Creations – Check out Don Cheke's TurboCAD tutorials and personal gallery of renderings - www.textualcreations.ca/


Please note that support for discontinued or older versions of current products is limited to the information provided on our website. If you would like to know about a specific product, please contact our Customer Service Department 1.800.833.4674 or e-mail CustomerSupport@imsidesign.com