If you are still having trouble, and have confirmed your system meets the minimum system requirements, call 1.415+483.8000, Monday through Friday between 6am and 6pm Pacific Time for assistance. You can also email support@imsidesign.com with your product name, version, and any other information that might help our support staff diagnose the problem, and we will respond during business hours.
Email Support
IMSI/Design software products go through rigorous testing cycles, but hardware and operating system configurations may cause unexpected software errors or behavior. If you need help troubleshooting program errors, email support@imsidesign.com with your product name, version, and any other information that might help our support staff diagnose the problem, and we will respond during business hours.