FloorPlan® includes the following line of Home & Landscape design software:
For these products, we offer free assistance troubleshooting unexpected software errors or behavior.
Why aren’t older versions supported? The system requirements for older software, such as with the original FloorPlan® 3D products, are out of date, so the working environment cannot be duplicated by our technical support team. In most cases, issues are resolved by upgrading, and you are strongly encouraged to do so. To request an upgrade quote, send an email to sales@imsidesign.com.
Watch this YouTube video on how to install your software: http://youtu.be/p4MiuYnqYs4
If FloorPlan® is repeatedly asking you to activate and does not start-up, you should be able resolve the issue with the following steps:
First, go to the program icon on your desktop and right-click on it.
Then, from the popup menu, click on ‘Run as Administrator’.
When prompted, click to accept changes.
You will then activate again.
You should now be able to run the program.
If you are still having trouble, and have confirmed your system meets the minimum system requirements, call 1-800-833-8082, Monday through Friday between 9am and 5pm Pacific Time for assistance. You can also email support@imsidesign.com with your product name, version, and any other information that might help our support staff diagnose the problem, and we will respond during business hours.
Reach out to the community of FloorPlan® users and our development team online through the community forums. Search topics to find answers to questions, or post questions for help. Visit TurboFloorPlan® Forums
Email support@imsidesign.com with your product name, version, and any other information that might help our support staff diagnose the problem, and we will respond during business hours.
Remember support is limited to help to troubleshoot unexpected software errors or behavior. For “how to” assistance, a self-training course is available.